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Frequently Asked Questions

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Easily explore helpful answers to the questions our users ask most,so you can understand the platform better and get support instantly.

What’s the difference between solid and engineered hardwood?

Solid hardwood is a single piece of wood and can be sanded/refinished multiple times but is sensitive to moisture. Engineered hardwood has a real wood veneer over plywood layers, offering better stability in humid or below-grade areas.

How do I prevent scratches on my floors?

Use felt pads under furniture legs, place mats at entryways, trim pet nails regularly, and avoid dragging heavy objects. For hardwood, consider area rugs in high-wear spots.

Are there eco-friendly flooring options?

Absolutely. Look for bamboo, cork, reclaimed wood, linoleum (not vinyl!), or carpets made from recycled materials. Certifications like FloorScore® or Cradle to Cradle® indicate low emissions and sustainability.

Is underlayment necessary?

Yes, for most floating floors (like laminate or LVP). Underlayment provides moisture protection, sound reduction, and added comfort. Some LVP products come with attached underlayment.

Can I install new flooring over existing tile or carpet?

It depends on the new flooring type. LVP or laminate can often be installed over existing hard, flat surfaces like tile—but never over carpet. Always ensure the subfloor is level, dry, and structurally sound.

How do I clean and maintain my hardwood floors?

Sweep or vacuum regularly to remove dirt and grit. Use a damp (not wet) mop with a pH-neutral cleaner designed for wood floors. Avoid steam mops and excessive water.

Is luxury vinyl plank (LVP) waterproof?

Yes, most LVP products are 100% waterproof, making them ideal for kitchens, bathrooms, and basements. Always check the manufacturer’s specifications to confirm.

What type of flooring is best for high-traffic areas?

For high-traffic zones like hallways or commercial spaces, durable options such as porcelain tile, luxury vinyl plank (LVP), or engineered hardwood are recommended due to their wear resistance and ease of maintenance.

How Do I Clean Or Treat Stains, Spills, Scuffs, Smudges, Etc. On My Flooring?

Accidents happen and sometimes substances get spilled or sloshed onto the floor. Z-Young flooring is resistant to most stains, scuffs and other misfortunes. However, should you floor encounter a mess mishap, we suggest cleaning said mishap up immediately and consulting our Care & Maintenance Guides for a complete list of messy situations and their respective remedies to help keep your flooring free of unwanted blemishes.

How Do I Clean And Care For My Flooring?

One of the many benefits of Z-Young flooring is that it is easy to clean and maintain. Sweep the vinyl regularly with a soft bristle broom to remove loose dirt. For everyday maintenance, a mop moistened with warm water will suffice. However, for really messy days a non-abrasive, neutral pH floor cleaner may be used.